Our client is looking for an Application manager to join our Operational division and take over the management of their Support and Acquisition application.
Job Summary:
Duties & Responsibilities:
Working together with the marketing team, drive existing and new customer downloads and increased daily usage. Using performance data highlight gaps and work with marketing to address barriers and change behaviors
Research and Identify the best support and acquisition functionality to be added to their existing application
Leading the team in the implementation and upgrading of support and acquisition functionality
Troubleshooting and resolving any problems with application software
Sets and implements policies and procedures related to application quality standards and testing.
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Plan, implement and manage new projects related to the company’s App
Collaborate with multiple teams to constantly innovate the design and functionality of the App.
Analyze the requirements and propose the best possible solutions
Analyze and report on app usage data.
Manage the application performance
Maintaining up-to-date knowledge of the latest software developments.
Investigate and project manage the requirements and implementation of APIs for mobile functionality support and better user performance.
Work together with marketing, design user journeys and conduct AB tests to increase VAS product uptake leading to an increase in existing customer product holding.
Qualifications and Experience:
An associate or bachelor’s degree in information technology, computer science, or a related field and experience working in IT
Specifically, you need an understanding of system design and development, project implementation, and user experience principles
5+ years of active experience in a similar role
Google Analytics user experience with experience interpreting results
Experience in E-commerce, Telecoms, Internet or tech-related industry required
Project management experience – 3 years +
Business Process automation experience – 3 years +
Previous App support management experience – 2 years +
UX experience relevant to App and Online ( Web ) – 3 years +
Customer Support experience – 3 years +
Some Software development skills will be an advantage
Workflow analysis experience
Please note that only shortlisted candidates will be contacted.
Package & Remuneration:
R 750000 – R 800000 – Annually
To Apply:
Job Title: Application Manager
Location: CPT – Northern Suburbs
Reference: CPT002080-AK-1
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