ABOUT THE COMPANY PROVIDING THE LEARNERSHIP:
WNS Global Services Inc. is a world major leader in Business Process Management (BPM) and has been operating since 2003. WNS combines domain expertise such as Consulting and Professional Services; Healthcare; Insurance; Manufacturing; Banking and Financial Services; Retail and Consumer Packaged Goods; Shipping and Logistics; Telecommunications; Travel and Utilities. They offer over 400 clients business values and have over 41 000 professionals working for them in over 16 countries.
DETAILS ABOUT THE LEARNERSHIP PROGRAMME:
Locations: Century City, Cape Town, Western Cape
Duration: 6 weeks full time
Ucademy, affiliated with WNS is offering a learnership programme for Digital Skilled Learners. All learning will be done from the comfort of the candidates home and they will receive a stipend, weekly. Candidates will receive coaching, professional development, mentoring and a well-structured career path as well as role clarity when working for WNS. They will also have the opportunity for business-culture experience, celebrations, engagements as well as become a member that healthy contributes to society and engages in communities and initiatives that are meaningful.
Key Performance Areas of the Programme:
- Learning how to professional; appropriately function in this world and understand this world of work
- Having an understanding of the nature of the work, the BPO sector as well as numerous industries that focus on utilities
- Communicating with customers and helping them by accurately and attentively responding to their needs
- Applying administrative tasks on a multitasking-level as well as taking notes and track recording conversations
- Applying accurate emotive and cognitive skills when handling difficult situations with customers whilst also controlling your emotions
- Responding to customers on time and handling their needs, thus providing excellent service
- Providing customers with solutions to their problems and ensuring satisfaction
- Displaying sales orientation and conveying your opinion about a product for a converting lead in an assertive and confident manner
- Understanding governance, standards and ethics and using it in all aspects of decision making
MINIMUM REQUIREMENTS NEEDED TO APPLY:
Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:
- Must be between 18 to 35 years old
- Must have excellent knowledge of Microsoft Offices
- Must be able to type fast
- Must have a neutral accent
- Must be fluent in English (oral and written)
- Must have a smart device that is compatible and useful for e-learning
- Must be willing to work shifts
- Must be able to partake in telephonic interviews
HOW TO APPLY FOR THE LEARNERSHIP POSITION:
Applications must be submitted online for the following position:
WNS Digital Skills Learnership (Cape Town, Western Cape)
Attach the following documents to your application:
- An updated Curriculum Vitae
- A cover letter explaining why you would be a suitable candidate for this role
Please note: Only successful candidates will be contacted
CONTACT THE LEARNERSHIP PROVIDER FOR QUERIES:
For any queries related to this learnership programme, please contact WNS directly:
Contact Portal: https://www.wns.com/contact