G4S SA Learnership Programme 2022-2023

Filed in Lernerships 2021-2022 by on November 24, 2021 0 Comments

G4S SA Learnership Programme 2022-2023

We are pleased to inform you about G4S SA Learnership Programme 2022-2023

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Call Centre learnership based at our operations in Gauteng

G4S Cash Deposita has a learnership opportunity within our Call Centre Consultant based at our operations in Midrand.
Reporting to the National Customer Support Manager, the Call Centre Consultant learner will be learning how to deal with client queries and compiling client reports.
The successful incumbent must show characteristics of a self-starter and is able to exercise sound judgement in the pursuit of the achievement of the goals of the call centre. The incumbent will be expected to be results driven and to live the values of the organisation

 

Duties And Responsibilities


 

Answering of Calls

Distinguish what the clientā€™s query is.
Resolved queries telephonically ā€“ Self resolved
Reference number must be created for all inbound and outbound calls ā€“ Google sheets
Proper greeting- must give the client your name, company name.
Email or Call the respective branch for information
Get back to the client with proper feedback.
Average Rings

The average seconds that the agent took to answer the phone
Answering calls within 10 seconds
Time Keeping

Agent send reports on time
Always meets deadlines
Never late for work
Emails/contacts branches for missing information
Reports completed on Google sheets
Client info updated on Google Sheets
Loading of G4S online profiles
AD-HOC Duties

Perform any ad hoc duty that may be assigned to you by Management from time to time
Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
Participate in safety forums created by company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents on all levels
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programmes
Comply with safety policies and procedures at workplace
Distribute safety information as and when required
Basic call centre knowledge
Computer literate – ability to work on Excel, MS Outlook, Word
Communication (written and verbal)
Problem Solving
Work under pressure
Dealing with changing circumstances
Attention to detail

 

Qualifications And Experience


 

Minimum qualification

Grade 12 and/or NQ4 with a minimum pass rate of 50%
Additional Requirements

The candidate should not currently be registered as a full-time student at a tertiary institution

 

How To Apply

To apply click on the view more information button below.

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