CAO Annual Report 2024 | www.caoannualreport.co.za

Central Applications Office(CAO) Annual Report 2024 | www.caoannualreport.co.za, Login, Handbook & Brochures-www.cao.ac.za

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CAO VISION

The leading organization that provides services in the facilitation of student access to post-schooling education.

CAO MISSION

To direct the activities and processes of the CAO by the operationalisation of its service to ensure:

• • Appropriate resourcing to provide the structural stability of the required capacity to deal with growth requirements;
  • The provision of a policy framework to guide protocols, processes and consistent practices;
  • The development and maintenance of advanced human capacity for the knowledge sector to sustain and grow its customer base;
  • The building of an effective communication culture with current and prospective customers, while ensuring the same culture exists in the internal team; and
  • The leveraging of existing partnerships to build future relationships to support the growth of the business.

• CAO VALUES

  The Central Applications Office is intent on strengthening its customers by providing a valuable service, support and knowledge that is underpinned by shared values. These values serve as a framework for all its activities and processes.

  Therefore, as the CAO, we pledge ourselves to:

  • Provide the highest ethical standards of service;
  • Be professional, empathetic and sensitive to customer needs and challenges
  • Promote a strong team synergy, mutual support and a friendly atmosphere to work in;
  • Be accessible and resource-driven to meet our customer needs;
  • Facilitate correct information dissemination to our customers, thereby assisting learners to make correct decisions about their careers;
  • Ensure good governance through management support and inclusive participation, accountability and responsiveness to our customers’ needs;
  • Acknowledge the input and relationship with key partnerships in driving the success of post-schooling education; and
  • Instil a climate of passionate employees and encourage internal growth and development among all employees

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